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The start of the ultimate customer experience

Trust grows when promise
and experience come together

Who it’s for

Our approach is suited to entrepreneurs who understand that loyal customers are invaluable but are unsure how to achieve this in practice. They recognise the importance of an unforgettable brand experience but lack the time, experience, or capacity to organise it effectively themselves.

We help these entrepreneurs turn their existing customers into true fans. Step by step, we ensure that customers not only return but also enthusiastically share your brand with others. Together, we make sure existing customers generate more revenue, both through repeat purchases and referrals, while your employees take pride in what they do.

Who it’s for

Our approach is suited to entrepreneurs who understand that loyal customers are invaluable but are unsure how to achieve this in practice. They recognise the importance of an unforgettable brand experience but lack the time, experience, or capacity to organise it effectively themselves.

We help these entrepreneurs turn their existing customers into true fans. Step by step, we ensure that customers not only return but also enthusiastically share your brand with others. Together, we make sure existing customers generate more revenue, both through repeat purchases and referrals, while your employees take pride in what they do.

Why this works

Your business becomes more consistent and easier to manage

With a clear brand promise, a mapped-out customer journey, and a committed team, everyone works from the same compass. Decisions become simpler, quality improves, and your brand presents a consistent image everywhere.

Brand and practice become one story

When every interaction conveys the same feeling and promise, customers know exactly what to expect. This promise is reflected in your service, building trust with your customers.

You create enthusiastic ambassadors

Customers who feel seen, supported, and positively surprised naturally share their experiences. This generates word-of-mouth, reviews, and referrals that attract new customers.

You generate more revenue from existing customers

Satisfied customers return more quickly, buy more often, and choose your brand over competitors. This grows your revenue without constantly needing to acquire new customers.

How we work

Through a combination of strategy, implementation, and guidance in daily practice, we build your brand and customer experience together. We measure what works, learn from the results, and make continuous adjustments. This turns your brand into a strong, recognisable experience that builds trust, retains customers, and delivers results.

We lay the foundation for a strong brand

First, we establish the foundation for your brand. We explore what your brand stands for, which values are important, how your brand should look, and the feeling customers should have when they think of your brand. This creates a clear promise that guides everything you do and helps ensure customers experience your brand as intended.

We make your customer experience visible

Next, we map the entire journey your customer takes with your brand. We highlight every touchpoint, identifying where the experience already aligns with your intended brand image and where there are opportunities to strengthen and create consistency. The result is a clear overview of the customer journey and key areas for improvement.

We ensure your brand is consistent at every touchpoint

We then translate your brand promise into a consistent experience at every interaction. We review the whole customer journey, from first contact to service delivery, and adjust where necessary. At the same time, we ensure the experience remains measurable so you always know what works and where further gains can be made.

We turn your team into true brand ambassadors

Your brand is ultimately brought to life by people. That is why we involve you and your team in the process, ensuring everyone understands exactly what your brand promises, the feeling you want to convey, and how to translate this into behaviour, language, and daily decisions. Brand experience becomes a natural part of how your team operates.

Your consultant

Simone

Since graduating in 2009, Simone has gained extensive experience in branding, marketing, and customer experience. She has worked both in-house and as an independent consultant, and in recent years has focused on improving customer experience. This combination gives her strength in both strategy and execution, from brand promise to customer journey and from visual identity to guiding teams in daily implementation.

What sets Simone apart is her people-focused approach. She listens carefully, gets to know entrepreneurs deeply, and translates this into brand experiences that resonate at every touchpoint. She works openly, proactively, and with trust and transparency.

Clients value her independence, oversight, and ability to think beyond marketing alone. Whether it is developing visual identity, ensuring brand consistency, or enhancing customer experience, Simone brings structure, direction, and energy, helping brands become clear, strong, and human.

What you’ll gain

When customers experience your brand as clear, professional, and reliable, an unforgettable experience is created. They see that what you promise is actually delivered. This builds loyal customers who return willingly and are less swayed by price comparisons. They share their positive experiences with others, generating word-of-mouth and referrals naturally. You build a brand that works, a customer experience to be proud of, and a deep connection between your customers and your business, resulting in growing revenue.

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Experiences from previous collaborations

Choose the Ultimate
Customer Experience
Choose the
RS26 Experience

Experienced consultant customer experience (15+ years)
Consistent brand experience at every touchpoint
Customers who actively recommend
Additional revenue from existing customers
Yes, I want this!

Choose the Ultimate
Customer Experience
Choose the
RS26 Experience

Experienced consultant customer experience (15+ years)
Consistent brand experience at every touchpoint
Customers who actively recommend
Additional revenue from existing customers
Yes, I want this!