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The start of the ultimate customer experience

Training gives knowledge
coaching makes it a success

Who it’s for

This coaching is designed for employees and entrepreneurs who want to take their customer interactions to the next level. For professionals with frequent, direct customer contact, such as customer service, front office, support, and commercial inside and field sales. It is also ideal for entrepreneurs and freelancers who make a difference in every conversation.

Coaching is particularly suited to organisations that want to do more than train. It is for those looking to build quality, commercial impact, and consistent customer experience in a sustainable way.

Why this works

Developing the mindset

Employees learn to think consciously from the perspective of customer value and organisational interest, turning every conversation into an intentional opportunity.

Confident action

They learn to make better choices and guide conversations convincingly, even in challenging situations.

Strengthening skills

Practical techniques make everyday interactions clearer, more customer-focused, and more effective.

Making impact visible

The effects of good customer contact become measurable in satisfaction, loyalty, and commercial results.

How we work

Our coaching aligns seamlessly with the training and is based on the five stars of the ultimate customer experience. We work with a clear structure where reflection, targeted feedback, and practical application are central.

During coaching sessions we analyse real customer conversations and link them to:

The right mindset
Empathy and connection
Professional reliability
Craftsmanship and expectation management
Proactive value creation

We focus not only on what is said, but also on how and why. We provide insights into behaviour and its impact on the customer, ensuring that change is deeply embedded rather than superficial.

Coaching is always conducted individually. This allows full attention to be given to each employee’s personal development.

The coaching is based on daily practice. We work with real conversations and concrete situations so that development is immediately relevant to the work itself.

Your coach

Rob

Rob has more than 20 years’ experience in customer contact and commercial roles. His career began in retail and developed through internal commercial positions to roles as an account manager in the field. In these positions he also gained experience in training and coaching colleagues and sales teams, helping employees to further develop their customer conversations and commercial skills.

This broad background forms the foundation for a realistic and results-focused approach to customer contact. His insights are drawn from many years of practical experience and countless conversations with customers in a wide range of commercial situations. Through his experience within different organisations, he understands what works in practice and what does not. He enjoys sharing this practical knowledge in his training sessions and coaching, enabling participants to recognise themselves in the examples and situations that are discussed.

Rob combines enthusiasm and energy with a good sense of humour. His training sessions and coaching are clear, interactive and highly practical, with plenty of room for recognition and a relaxed atmosphere.

What you’ll gain

This coaching ensures that knowledge does not remain unused, but becomes visible in everyday customer interactions. Employees learn to think and act from the perspective of both customer value and organisational interest, making conversations more deliberate, powerful, and effective.

During coaching we reflect together on real interactions and provide targeted guidance on behaviour, choices, and communication. Confidence grows, employees take more control in conversations, and their influence on results increases. Customers experience greater attention, clarity, and professionalism.

The outcome is a stronger team, higher customer satisfaction, increased loyalty, and improved commercial performance.

How strong is your customer experience?

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Those who completed the programme before you

Choose the Ultimate
Customer Experience
Choose the
RS26 Experience

Experienced coach customer service and sales (20+ years)
Independent and customer-focused team
Stronger collaboration and effectiveness
Measurable impact on team and organisation
Yes, I want this!

Choose the Ultimate
Customer Experience
Choose the
RS26 Experience

Experienced coach customer service and sales (20+ years)
Independent and customer-focused team
Stronger collaboration and effectiveness
Measurable impact on team and organisation
Yes, I want this!