Discover your customer experience score

Discover in 5 minutes how your business
scores on customer experience!

With this comprehensive quickscan, you will quickly gain insight into your customer experience, based on the 5 pillars of the Ultimate Customer Experience:

⭐ The right mindset
⭐ Empathy & connection
⭐ Professional reliability
⭐ Craftsmanship & expectation management
⭐ Proactive value creation

You will assess 50 statements, divided into 5 pillars, with a score of 1 to 5 stars:

⭐ = needs improvement
⭐⭐ = fair
⭐⭐⭐ = satisfactory
⭐⭐⭐⭐ = good
⭐⭐⭐⭐⭐ = excellent

At the end, we ask for your name, company name, and email address so that we can send your personal profile by email, including a clear scorecard and three concrete recommendations.

1. Management sees customer service as an important means of distinguishing ourselves from the competition.

6. Within the organisation, it is clear that customer loyalty and long-term relationships are important for our growth.

21. We have clear agreements on how quickly we respond to customer inquiries, and these are actively monitored.

24. Customer inquiries are centrally recorded, not scattered across mailboxes, WhatsApp, or other isolated platforms.

28. The service experience is the same everywhere, regardless of which employee or channel the customer speaks to.

29. The brand promise matches what customers actually experience, and employees actively convey this in their contact.

32. We have clearly agreed on the level of service we provide and what we do not offer, so customers know what to expect.

40. Technologies such as CRM, helpdesk, chat, or self-service effectively support employees in customer contact.

First Name

Last Name

Company Name

Email

Discover in 5 minutes how your business scores on customer experience!

Discover in 5 minutes how your business scores on customer experience!

Discover in 5 minutes how your business
scores on customer experience!

Discover in 5 minutes how your business
scores on customer experience!